Your Enterprise Communications and Contact Centre Solution and Services Provider in Africa

Omni-Channel Customer Interaction Management and Optimisation | Contact Centre Technologies | Microsoft Skype-for-Business (Lync) | Dynamics CRM Integration | Customised Multi-channel Self-Service Apps | Call Centre Solution Planning & Design | O!Connect™ 100% Cloud Contact Centre | O!Contact™ Cloud Self-Service | O!Control Hosted Workforce Optimisation

Our Services

The Ocular team is highly adept at long-term strategic projects involving the design, development, implementation and integration of leading Contact Centre and Enterprise Voice technologies from Aspect Software, Altitude Software, Audiocodes, Microsoft and Salesforce.com. These cutting-edge technologies include Omni-Channel Interaction Management, Voice- & IM-IVR, Back-office Optimisation through to Recording & Quality Management, Online KPI Tracking & Dashboards, and Enterprise- & Carrier-Grade VoIP Gateway Implementations.

Ocular Technologies serves as a one-stop source for solutions that seamlessly integrate the best contact centre technologies and applications available, as well as bespoke application development solutions to address the most unique requirements. Using local resources based at Ocular, all complex solutions and integrations are built in-house, with highly-skilled development resources. Innovation and creativity is also key to our development methodology, and we have never turned down a custom development project.

Ocular Technologies has the knowledge and expertise to assist you and your team with day-to-day procedural issues and specific projects in contact centre operations, in such areas as management practices, reporting and analysis, KPI tracking & management, and workforce optimisation.

Mindful of your investments in existing technology platforms, Ocular will assist you and your team in extracting the most from your current resources, where possible.

Whether you’re replacing an on-premise contact centre or migrating from another cloud solution, O!Connect™ Ocular’s 100% Cloud Contact Centre delivers an exceptional customer experience while positively impacting your bottom line, and O!Control™ Workforce Optimisation in the Cloud provides best-of-breed WFM, QM and Performance Management. We also provide provisioning capabilities for all Microsoft Cloud Computing solutions including LyncOnline, Office365 and Microsoft Dynamics CRM.

Our Partners

Recent News

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May
JOHANNESBURG – May 30, 2014 – In a prestigious victory, South African contact centre solutions provider, Ocular Technologies, was awarded the ...

25

Sep
JOHANNESBURG – September 25, 2013 – – Contact centre solutions provider, Ocular Technologies has announced that it has reclaimed a ...

Why Choose Us?

1. Over 100 Years of Collective Experience

Hand-picked by the Ocular Executive Team, the members of the of the technical, support, admin and sales staff together have over a century of collective experience in the fields of Call Centres & Contact Centres, Telecommunications, Infrastructure & Networking, Business Application Engineering- & Consulting, and Enterprise Communications.

2. The Best Solution for Your Business

Drawing from our knowledge and expertise, Ocular can provide solutions and applications built around real-world, Customer Experience-focused scenarios, with a wide range of standard or customised solutions to meet every requirement or budget.

3. World-class 24x7x365 Support

With a decades worth of experience in support- and help-desk services, the Ocular Support Centre operates 24 hours a day, 7 days a week, 365 days a year and services dozens of customers from all across the region. With dedicated remote support to our customer sites, we are able to offer a range of support services across a multitude of products.

4. Unique & Bespoke Solution Design and Innovation

With arguably the best team in the industry, the Ocular team is able to provide unique, bespoke, innovative solutions that utilise various methodologies, components, standards and mechanisms that allow us to meet every business- and technical requirement we have ever been challenged with – no solution is too big or too small, too simple or too complex.

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